Bookings & Sales Coordinator
THE ROLE
We are looking for a Bookings Office Assistant to join our busy team. You will play a key role in ensuring customers have a smooth and positive experience from first enquiry through to arrival.
This is a varied, fast-paced role based in Connemara, working with a friendly team in a unique location.
The ideal candidate is organised, personable, and confident managing multiple tasks at once. Strong communication, reliability, and attention to detail are essential, as you will be a first point of contact for customers.
RESPONSIBILITIES
Booking Management
- Manage bookings and enquiries across phone, email, and online systems.
- Process bookings accurately and send confirmations to customers.
- Answer calls, handle queries, and direct to relevant departments when needed.
- Maintain and update the BookingLayer system, ensuring availability and capacity are accurate.
- Monitor and process deposits, payments, and invoices.
- Handle customer queries and resolve booking-related issues.
- Liaise with third-party partners and internal departments.
- Ensure all booking updates are communicated clearly across teams.
Sales
- Promote and sell our activities and accommodation packages.
- Convert enquiries into bookings where possible.
- Capture customer details for follow-up and marketing.
SKILLS & EXPERIENCE
Required
- Strong customer service skills.
- Excellent written and verbal English.
- Professional and confident phone manner.
- Highly organised with strong attention to detail.
- Reliable and punctual.
- Ability to work both independently and as part of a team.
- Competent with Microsoft Office and email systems.
Desirable
- Previous administration experience (2+ years preferred).
- An interest in the outdoors or adventure tourism.
DETAILS
- Job Type: Full-time
- Location: On-site in Leenane, Co. Galway (approx. 1.5 hours from Galway City)
- Schedule:
- Jan to May & Sept to Dec: Monday to Friday
- Jun to Aug: Tuesday to Saturday
- 09:00 to 17:30
- Weekend availability required
- Pay: From €115 per day
Requirements
- Ability to reliably commute or relocate to Killary Harbour.
- Legal right to work in Ireland.